Last updated: September 23, 2025

This Privacy Policy explains how REMEZ (רמז) (“Remez,” “we,” “us,” “our”) collects, uses, shares, and protects your personal information when you visit or purchase from our website (remezstudios.com), use our forms (e.g., “notify me,” newsletter signup), or contact us by email.
This Policy is designed to comply with Israel’s Protection of Privacy Law, 1981 (חוק הגנת הפרטיות, התשמ״א-1981) and its associated regulations, as well as other applicable privacy laws.

By using our site, you agree to this Privacy Policy.

1) Data Controller & How to Contact Us

The data controller (מנהל המאגר) responsible for your personal information is REMEZ (רמז).
Questions, requests, or complaints about this Policy or your data: contact@remezstudios.com.

2) What we collect

2.1 Information you provide to us

  • Checkout (guest): name, email, shipping address, billing address (as needed to process your order).

  • Forms: “notify me,” newsletter signup, contact forms – typically name, email, and any message you write.

  • Support: emails you send to us.
    We do not request phone numbers by default.

2.2 Information collected automatically

When you browse the site, we automatically collect:

  • Device data: IP address, browser, operating system, time zone, basic device settings.

  • Usage data: pages viewed, clicks, referring/exit pages, search terms, and similar analytics events.

  • Cookies & similar tech: see Section 6 (Cookies).
    We use Google Analytics (GA4) for aggregated site statistics.

2.3 Payment information

Card payments are processed by Isracard (our payment processor). We do not store complete card numbers on our servers. Payment data you submit at checkout is handled by the processor in accordance with PCI DSS requirements.

3) How we use your information (purposes)

We use personal information to:

  • Fulfill orders and provide customer service (contract performance).

  • Operate, secure, and troubleshoot the site; prevent fraud (legitimate interests/Israeli legal authorization).

  • Send transactional emails (order confirmations, updates).

  • Send marketing emails/newsletters only if you opted in; you can unsubscribe at any time (consent and in accordance with Israel’s Communications Law (Spam Law – Amendment 40)).

  • Run analytics to understand site usage and improve our products and experience (legitimate interests/consent for non-essential cookies where required).

  • Comply with legal obligations (e.g., tax and accounting) and protect our rights.

4) Legal bases we rely on

Depending on your location and the context, we process your information under one or more of:

  • Contract (to fulfill your order or provide requested services).

  • Legitimate interests / legal authorization (site operation, security, fraud prevention, service improvement, analytics that respect your privacy).

  • Consent (newsletter/marketing; non-essential analytics cookies where required).

  • Legal obligation (records, tax, consumer law).

  • Legal claims (establishment, exercise, or defense of claims).

5) Sharing your information (categories of recipients)

We share information only as needed to run our business and provide the site:

  • Payment processing: Isracard (credit card processing).

  • Hosting & platform: Squarespace (website hosting, CMS, CDN, forms, account features).

  • Analytics: Google Analytics (GA4) (aggregated usage statistics).

  • Email marketing: Squarespace Email Campaigns (if you subscribe).

We require service providers to use your data only for our purposes and to protect it appropriately. We do not sell your personal data.

6) Cookies & similar technologies

  • Essential cookies run the site (e.g., cart, checkout, security) and can’t be turned off.

  • Analytics/measurement cookies (e.g., Google Analytics) help us improve the site.

Your choices: Where required (e.g., EU/UK visitors), we display a cookies notice allowing you to accept or reject non-essential cookies (like analytics). You can also control cookies via your browser settings.

7) International transfers

Our service providers may process data outside Israel (for example, in the EU/UK or the US). Where personal data is transferred internationally, we rely on recognized transfer mechanisms—such as adequacy decisions where applicable or Standard Contractual Clauses (SCCs)—and require recipients to protect the data appropriately.

8) Data retention

  • Order/transaction records: retained for 7 years (or longer if required by law).

  • Customer support emails: kept as needed to resolve your request and for recordkeeping.

  • Marketing contacts: kept until you unsubscribe or after approximately 24 months of inactivity.

  • Analytics/usage logs: typically up to 12 months in aggregated or pseudonymized form.

We delete or anonymize data when no longer needed, subject to legal and operational requirements.

9) Your rights

9.1 For visitors in the EU/UK

You may have rights to access, rectify, erase, restrict, object, port your data, and to withdraw consent (where processing is based on consent). You also have the right to lodge a complaint with your supervisory authority.

9.2 Rights for individuals in Israel

Under Israel’s Protection of Privacy Law, 1981, you have the right to:

  • Review (Access) the personal information we hold about you;

  • Rectification (Correction) of information that is incorrect, incomplete, or not up-to-date;

  • Deletion where information is no longer necessary for the purposes for which it was collected, subject to our legal obligations (e.g., tax and transaction records).
    To exercise your rights, email contact@remezstudios.com. We may need to verify your identity.

10) Children

The site is intended for adults (18+). We do not knowingly collect personal information from children. If you believe a minor has provided data, contact us and we will delete it.

11) Security

We use reasonable administrative, technical, and physical safeguards appropriate to the nature of the data (e.g., HTTPS encryption, restricted access, provider security controls). No internet or email transmission is ever 100% secure, so we cannot guarantee absolute security.

12) Links to other websites

Our site may contain links to third-party websites or services we do not control. Their privacy practices are not covered by this Policy. We recommend reviewing their policies before you submit personal information.

13) Legal disclosures

We may disclose information if required by law or legal process, or if we believe in good faith that disclosure is reasonably necessary to protect our rights, your safety or the safety of others, investigate fraud or security issues, or respond to a government request.

14) Changes to this Policy

We may update this Privacy Policy from time to time. When we make material changes, we will post a notice on the Privacy Policy page and update the “Last updated” date above; we may also email you if you are on our mailing list or hold an account. Your continued use of the site after changes are posted means you accept the updated Policy.

15) Contact

Questions or requests about this Policy or your personal data: contact@remezstudios.com